Frequently Asked Questions
Everything you need to know about your crafting journey with Spellbinders.
What is the standard shipping time for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary depending on the destination and customs processing.
What is your return policy for dies and machines?
We accept returns on unopened and unused products within 30 days of purchase. Please note that electronic cutting machines may be subject to specific manufacturer warranty guidelines.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your parcel.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payments through PayPal and Apple Pay.
Are your dies compatible with other cutting machines?
Our etched dies and embossing folders are designed to be universal and are compatible with most leading manual die-cutting machines on the market.